SewLens Support

Need help? Email hallanhype@gmail.com. Please include your device model and what you were doing when the problem happened.

Frequently asked questions

How do I measure myself accurately?

• Use a soft, flexible tape measure, not a metal one.
• Measure over close-fitting clothing or underwear, not over bulky layers.
• Keep the tape level and snug against the body, but not pulled tight.
• Stand naturally and breathe normally. If you can, ask someone to help with measurements you can't easily reach, like your back.
• Measure twice. If the two numbers differ, measure a third time and use the one that comes up most.
• Check that SewLens is set to the units you measured in (inches or centimeters).

How do I print my pattern at the right size?

• In your print settings, choose 100%, Actual size, or No scaling. Turn off "Fit to page," "Shrink to fit," or similar options.
• Print the page with the test square first and measure it with a ruler. If it doesn't match the size printed next to it, check your print settings before printing the rest.
• Then print all pages, trim or fold along the guides, and tape the pages together in order.

Should I use Letter or A4 paper?

Pick the paper size that matches the paper in your printer. Letter (8.5 × 11 in) is common in the US and Canada, and A4 (210 × 297 mm) is used in most other countries. You can change the paper size in SewLens before you create your PDF. Printing a pattern made for one size on the other size can cut off the edges or change the layout.

How do I restore my purchases?

• iPhone and iPad: sign in with the same Apple Account you used to buy, open SewLens, and tap Restore Purchases.
• Android: sign in with the same Google account you used to buy on Google Play, open SewLens, and tap Restore Purchases. Reinstalling while signed in to that account can also restore it.
• Purchases do not carry over between the App Store and Google Play.
• For refunds, please contact Apple or Google Play directly. Their refund policies apply.

Will the pattern fit perfectly?

Patterns are made-to-measure estimates based on the measurements you enter. Fit can vary with measuring, fabric, and sewing. We recommend sewing a test garment (muslin) first and adjusting as needed.

Contact

Email hallanhype@gmail.com. We usually reply within a few business days.